Privacy Policy

1. Introduction

jilace Casino ("jilace", "we", "us", or "our"), accessible at jilace.vip, respects the privacy of every person who uses our platform. This Privacy Policy describes the personal information we collect from players and visitors, how that information is used, with whom it may be shared, how it is protected, and what rights individuals have in relation to their data.

This policy applies to all personal data collected through jilace.vip, including data collected during account registration, the Know Your Customer (KYC) verification process, deposits and withdrawals, customer support interactions, and general use of the jilace platform. It applies to all players in the Philippines and any other jurisdiction where jilace services are lawfully accessed.

By registering an account on jilace or by continuing to use the jilace platform after the effective date of this policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this policy, please do not use jilace.vip.

2. Data Controller

For purposes of applicable data protection legislation, jilace Casino is the data controller responsible for personal data collected through jilace.vip. As data controller, jilace determines the purposes and means by which your personal data is processed, and is responsible for ensuring that data processing activities comply with applicable legal requirements.

Questions or requests related to this Privacy Policy or the handling of personal data should be directed to jilace's support team. Contact details are provided in Section 15 of this policy.

3. Personal Data We Collect

jilace collects the following categories of personal data:

3.1 Account Registration Data

• Full legal name as it appears on government-issued identification
• Date of birth (for age verification — players must be 21 or older)
• Email address
• Philippine mobile telephone number
• Username and encrypted password
• Residential address (city, region, Philippines)

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (UMID, PhilSys National ID, Driver's License, or Philippine Passport)
• Proof of address documentation where additionally requested
• Selfie or liveness verification images where applicable for enhanced verification
• Source of funds information where required by anti-money laundering compliance procedures

3.3 Financial Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and transaction reference numbers
• GCash account reference (not PIN or full account credentials)
• Maya/PayMaya account reference
• Bank account details where provided for bank transfer withdrawals (BSP-regulated institutions including BPI, BDO, and Metrobank)
• USDT wallet addresses for cryptocurrency transactions

3.4 Platform Usage Data

• Game session history including games played, wager amounts, and session duration
• Login timestamps and IP addresses
• Device type, operating system, and browser information
• Bonus and promotion claim history
• Responsible gaming tool usage (deposit limits, session limits, self-exclusion requests)

3.5 Customer Support Data

• Content of support tickets, live chat transcripts, and email correspondence
• Account information provided in the course of support interactions
• Complaint and dispute records

4. How We Collect Your Data

jilace collects personal data through the following means:

• Directly from you: During account registration, the KYC verification process, payment transactions, customer support interactions, and when you submit any form or correspondence through jilace.vip.
• Automatically through the platform: Session data, IP addresses, device information, and platform interaction data are collected automatically through server logs and similar technical mechanisms when you use jilace.vip.
• Cookies and similar technologies: jilace uses cookies, web beacons, and local storage to collect certain usage data as described in Section 9 of this policy.
• Third-party verification services: Where jilace uses third-party KYC service providers to verify identity documents, those providers may supply processed verification results back to jilace.
• Payment processors: Payment providers may supply transaction confirmation and reference data back to jilace following the processing of a deposit or withdrawal instruction.

5. Purpose & Legal Basis for Processing

The table below sets out the purposes for which jilace processes personal data and the legal basis for each processing activity:

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

jilace shares personal data with third-party service providers who assist in operating the jilace platform. These include payment processing partners (GCash, Maya, bank payment rails, and USDT blockchain networks), KYC verification service providers, IT infrastructure and hosting providers, and fraud prevention service providers. All third-party processors are required to handle personal data in accordance with instructions from jilace and applicable data protection obligations.

6.2 Regulatory and Legal Disclosure

jilace may disclose personal data to regulatory authorities — including PAGCOR — and to law enforcement or judicial bodies where required by applicable Philippine law or other applicable regulation. Such disclosures are made only to the extent required to satisfy the relevant legal or regulatory obligation.

6.3 No Sale of Personal Data

jilace does not sell, rent, or otherwise transfer personal data to any third party for that party's own commercial or marketing purposes. Personal data is shared with third parties only in the circumstances identified in this Section 6 and for no other purpose without your explicit consent.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of jilace's business assets, personal data held by jilace may form part of the transferred assets. Any successor entity would be required to honor the commitments made in this Privacy Policy with respect to personal data collected prior to the transfer.

7. Data Retention

jilace retains personal data for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

• Active account data: Retained for the duration of the active account relationship plus any mandatory post-closure retention period required by regulation.
• KYC documentation: Retained for a minimum of five (5) years following account closure, consistent with Philippine anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following the relevant transaction, consistent with applicable financial record-keeping obligations.
• Customer support records: Retained for a minimum of three (3) years following the closure of the relevant support interaction.
• Anonymized analytics data: May be retained indefinitely as it cannot be used to identify individual players.

Following the expiry of the applicable retention period, personal data will be securely deleted or rendered permanently anonymous in accordance with jilace's data disposal procedures.

8. Security Measures

jilace implements appropriate technical and organizational security measures to protect personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and jilace.vip is encrypted using industry-standard Transport Layer Security protocols.
• Password hashing: Account passwords are stored using one-way cryptographic hashing algorithms. jilace personnel cannot view or retrieve your plain-text password.
• Access controls: Access to personal data within jilace's systems is restricted on a need-to-know basis, with role-based access controls and audit logging applied to systems containing sensitive personal information.
• Firewall and intrusion detection: jilace's platform infrastructure is protected by firewalls and monitored for unauthorized access attempts.
• Encryption at rest: Sensitive personal data stored in jilace's databases is protected by encryption at rest.

While jilace takes its security obligations seriously, no online platform can guarantee absolute security. Players are also responsible for the security of their own devices and account credentials. You should never share your jilace login details with any third party. If you suspect your account has been compromised, contact jilace support immediately.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are used to make websites function properly, remember your preferences, and provide anonymized reporting information to website operators about how visitors use the site.

9.2 How jilace Uses Cookies

jilace uses cookies and similar technologies for the following purposes:

• Essential cookies: Required for core platform functionality including login session management and security features. These cannot be disabled without affecting your ability to use jilace.
• Preference cookies: Remember your language preferences, game lobby display settings, and other personalization choices.
• Analytics cookies: Collect aggregated, anonymized data on how the jilace platform is used — which pages are visited, which games are accessed, and general navigation patterns. This data is used to improve the platform.
• Security cookies: Support fraud detection and session integrity monitoring.

9.3 Managing Cookies

You may configure your browser to refuse all cookies or to notify you when a cookie is placed. Please note that disabling essential cookies will affect the functionality of the jilace platform, including the ability to maintain a login session. Instructions for managing cookies are available in the help documentation for your specific browser.

10. Third-Party Links

jilace.vip may contain links to third-party websites, applications, or services. jilace is not responsible for the privacy practices or content of any third-party site. This Privacy Policy applies only to personal data collected through jilace.vip. Players are encouraged to review the privacy policies of any third-party sites they access from jilace.vip before providing personal information to those sites.

11. Children, Minors & Age Restriction

Age verification is conducted as part of the mandatory KYC process, during which all players must provide a valid government-issued ID confirming they are 21 or older. If jilace identifies or receives notification that personal data has been collected from a person under 21, that account will be immediately suspended and the data will be processed only to the extent necessary to comply with applicable legal obligations before being deleted. Parents or guardians who believe a minor has registered on jilace should contact support immediately.

12. Your Data Subject Rights

Subject to applicable law and jilace's legitimate regulatory obligations, registered players have the following rights in relation to their personal data held by jilace:

• Right of Access: You have the right to request a copy of the personal data jilace holds about you, along with information about how that data is being used.
• Right to Rectification: If any personal data jilace holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to jilace's obligations to retain data for legal, regulatory, and compliance purposes — for example, KYC and transaction records must be retained for minimum periods under anti-money laundering regulation.
• Right to Restrict Processing: You may request that jilace restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is pending.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that jilace provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on jilace's legitimate interests, including direct marketing communications. Direct marketing opt-out requests will be honored immediately.
• Right to Withdraw Consent: Where processing is based on your consent — for example, for direct marketing — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact jilace support using the details in Section 15. jilace will respond to data subject requests within a reasonable period and will not charge a fee for standard requests. Requests that are manifestly unfounded, excessive, or repetitive may be declined or may attract a reasonable fee.

13. International & Cross-Border Data Transfers

Some of the third-party service providers used by jilace — including payment processors, KYC verification providers, and IT infrastructure providers — may be located outside the Philippines. Where personal data is transferred to a third country, jilace takes reasonable steps to ensure that appropriate safeguards are in place to protect the data, consistent with applicable data protection requirements.

For transfers to payment networks such as GCash, Maya, BPI, BDO, and Metrobank — all of which are Philippine-regulated financial service providers — data transfers remain within the Philippine financial regulatory framework. USDT TRC20 transactions are processed through the Tron blockchain network, which is a decentralized public ledger; jilace does not control the geographic distribution of data on public blockchain networks.

14. Updates to This Privacy Policy

jilace reserves the right to update or modify this Privacy Policy at any time. When material changes are made, jilace will notify registered players by email to the address on file or by posting a notice on jilace.vip. The updated policy will be effective upon publication.

Continued use of the jilace platform after the effective date of any updated Privacy Policy constitutes acceptance of the revised policy. We encourage players to review this page periodically to stay informed about how jilace handles personal data. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how jilace handles your personal information, please contact us using the following details:

When submitting a data subject rights request, please include your full name as registered on your jilace account and your registered email address so that we can locate your account records and handle your request efficiently. jilace may request additional verification to confirm your identity before processing sensitive data requests.

For general questions about account management, payments, or technical support, please contact jilace's customer support team through the live chat or help ticket system accessible within your logged-in jilace account.